FlexPals - Q&A.

Find all your answers in one place with our dedicated Q&A, for more, contact us on WhatsApp or by email at contact@flexpals.com.

Payments

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Contracts

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Deposit

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Check-in

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Check-out

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Payments - Contracts - Deposit - Check-in - Check-out -

Payments.

Find all your answers in one place with our dedicated Q&A, for more, contact us on WhatsApp or by email at contact@flexpals.com.

Payment Methods.

We are offering multiple payments solutions at FlexPals with payments supported in both local currency (CNY) and EUR / USD (please note 7.50% additional fee is payment in EUR / USD).

Payments can be made as follows:

  • Alipay/WeChat Pay: by linking your bank card to Alipay and WeChat APP.

  • Wise: payment in CNY directly to FlexPals

  • Revolut: payment supported in EUR / USD only (7.50% fee applicable)

  • Cash: payment by cash in the local currency (CNY)

  • Local Bank Transfer: using local Chinese banks in CNY.

Security Deposit.

The security deposit is between one (1) to two (2) month(s) rental costs, the security deposit shall be made to book the accommodation.

The security deposit is fully refundable at the end of your stay (minus any deductions due to regularization, damages to the property, etc.).

The security deposit will always be refunded in the local currency (CNY).

First Instalment.

The first installment corresponds to one (1) to two (2) rental costs, the first installment shall be paid at the latest during the check-in of your accommodation with FlexPals following the different payment methods.

Monthly Rental.

The rental shall be paid monthly or bi-monthly following your lease agreement with FlexPals.

The rental payment can be made following the different payment methods.

Other.

Late payment fee shall apply for any late payments as per lease contract.

Contracts.

Find all your answers in one place with our dedicated Q&A, for more, contact us on WhatsApp or by email at contact@flexpals.com.

Lease Agreement.

All lease agreement with FlexPals are bi-lingual in Chinese and English and are signed digitally on our platform and are automatically sent to our tenant(s). In addition to the lease agreement, FlexPals will provide: accommodation summary, installation guide, proof of residency and invoice.

Terms of Service.

The lease agreement has no minimum duration (starting from 1 night), in case of breach of the lease agreement (early termination), the security deposit will be retain by FlexPals.

Other.

Please read the lease agreement carefully, for more information contact us in our private group chat or by email to receive our lease agreement template.

FlexPals Terms.

Find all your answers in one place with our dedicated Q&A, for more, contact us on WhatsApp or by email at contact@flexpals.com.

Properties.

All the FlexPals accommodations come fully furnished and equipped. All the bedrooms are also fully furnished with beddings (duvet, pillows, bed sheets, etc.).

Utilities.

The utilities are included in all the FlexPals accommodations as follows: water, gas, electricity (capped at CNY200 per tenant/month). FlexPals reserves the right to proceed with utilities regularization in case of abusive used of the utilities by the tenant(s).

Cleaning.

Some FlexPals accommodations are included free cleaning of the shared areas, please contact us in our private groups for more information.

Check-in & Check-out.

The standard check-in time is 2.00pm CST, but can be accommodated on a case by case basis.

The standard check-out time is 10.00am CST, but can be accommodated on a case by case basis.

Both the check-in and check-out can by done by the tenant(s) or with the FlexPals team.

Shared Areas.

Some FlexPals accommodations have shared areas (kitchen, living room, gym, etc.) for the benefits of all the tenants living inside the accommodation. The shared areas are free of use.

Reccuring Services.

The recurring services under FlexPals accommodations (may not apply to all the FlexPals accommodation) are the following:

  • Weekly cleaning of the common areas

  • Monthly breakfast, every first Monday of the month

  • Monthly supply (water bottles, toilet paper, hand soap, tissues)

Other.

Each FlexPals accommodation is unique with different styles, furnitures, level of services, if you have some specific needs, feel free to contact us.

Other Terms.

Find all your answers in one place with our dedicated Q&A, for more, contact us on WhatsApp or by email at contact@flexpals.com.

Smoking.

All the FlexPals accommodations are none smoking, please note a penalty and cleaning fee of CNY2,500.00 applicable per breach.

Pets.

All the FlexPals accommodations are not pet friendly, please note a penalty and cleaning fee of CNY2,500.00 applicable per breach.

Couples.

All the FlexPals standard rooms are for one (1) tenant maximum, only the FlexPals master bedrooms can accommodate up to two (2) tenants maximum.

Children

We unfortunately do not admit children in our FlexPals accommodations.

Get Started.

Get started now with FlexPals and get your new accommodation in China hassle free.

FlexPals Guarantees.

  • Best Rates Guaranteed

  • All Inclusive Rates, No Hidden Fees

  • Fully Furnished Rooms & Co-Living Spaces

  • Fully Renovated Co-Living Spaces

  • Premium & Convenient Locations in China

  • 1 Month Security Deposit - Fully Refundable

  • Monthly or Bi-Monthly Rentals Payment

  • Exclusive Access to our Community